Payment, Refund & Cancellation Policy (India)
Clear rules on payment methods, non-refundable components, change timelines, and cancellation procedures for pilgrimage packages, visas, and BRN services.
This page explains all payment methods, refund rules, non-refundable components, and cancellation terms for Umrah visa filing and BRN-linked services in India. Our goal is to provide complete transparency so pilgrims can plan their journey with confidence.
These policies apply to all pilgrimage packages and Umrah visa applications submitted through alifhajjservices (Indora Square, Nagpur).
Accepted Payment Modes
Online Payments
Credit/Debit Cards (Visa, Mastercard, RuPay), UPI, and Net Banking via secure payment gateway.
Bank Transfer
Direct NEFT / RTGS / IMPS transfer to our official bank account. Valid UTR/transaction ID required for reconciliation.
Cash Payment
Accepted only at our official office at Indora Square, Nagpur or through authorized agents against official receipts.
UPI & Wallets
Paytm, PhonePe, Google Pay, BHIM, and other standard UPI applications.
Non-Refundable Components
Because statutory and governmental commitments are executed directly with external portals, the following fee components are strictly non-refundable:
Change & Cancellation Rules
- Date changes and itinerary modifications are allowed without extra service penalties.
- BRN re-issuance may require tariff or fee adjustments if supplier rates have changed.
- The ₹5,000 planning & verification fee remains non-refundable for work already performed.
- Government Visa Fee and Saudi BRN Fees become strictly non-refundable.
- Corrections or updates are subject to approval and validation by Saudi government systems.
- Delays arising from Saudi consulate queues or server load cannot be grounds for fee refunds.
- No cancellation or refund is possible under any circumstance.
- Visa validity and entry window depend strictly on Saudi immigration rules at the time of issuance.
Clarification on Industry Standard
In line with common practice across Indian travel and pilgrimage service providers, the following principles apply to all Umrah visa and BRN-linked services handled through Alif Hajj Services:
- Professional Service Charges: Service charges such as planning, documentation, BRN coordination, and urgent handling fees are treated as professional service fees and become non-refundable once work has started, even in cases of delay or rejection from external systems.
- Government & Supplier Disbursements: Government fees, consulate/embassy charges, visa system fees, and BRN amounts paid to Saudi suppliers are typically non-refundable once a visa file is created or a booking is issued, because these cannot be recovered from the respective authorities or partners.
- Supplier Recoveries: In cases where any airline, hotel, transport, or third-party supplier provides a refund as per their own internal policy, only the actual recovered amount (after deducting applicable penalties and agreed service charges) is passed back to the pilgrim. No refund is applicable on components declared non-refundable by the supplier.
Regulatory Risk & Force Majeure
Certain unforeseen operational and geopolitical risks are entirely outside the control of alifhajjservices (Indora Square, Nagpur), including:
Policy in Force Majeure Events: In such cases, any decision on refunds, credits, or date changes is governed entirely by the airline, hotel, transport operator, and Saudi authorities.
Our planning and service charges remain non-refundable, but we will assist in pursuing any possible refunds or adjustments from third-party suppliers within their published rules.
Refund Process & Timeframe
The pilgrim submits an official cancellation request via our verified WhatsApp support or contact portal with booking details.
The refund process starts only after the external airline, hotel, or Saudi supplier formally confirms and credits the eligible refund to alifhajjservices (Indora Square, Nagpur).
Once funds are received from the supplier, we commit to initiating the NEFT/RTGS bank transfer to the original payer's verified account within 7 working days.
- Eligible refunds are processed only through bank transfer to the original payer's account.
- No cash refunds are provided under any circumstance.
- PAN card, bank account proof (cancelled cheque), and government ID verification may be required prior to fund release.
- The 30–45 days timeline is an indicative end-to-end industry turnaround; peak seasons and banking holidays may extend this duration as external suppliers control processing speed.
- No refunds are applicable for processing delays caused by Saudi system load, Umrah season rush, or temporary portal suspensions.
Dispute Resolution & Chargebacks
By engaging our services and making any payment to alifhajjservices (Indora Square, Nagpur), you agree to follow the below dispute resolution process before initiating any external action:
- In case of disagreement regarding fees, refunds, or service quality, customers should first contact us via our official WhatsApp channel: +91 7507231555.
- Customers may also submit written grievances through the contact page: https://www.alifhajjservices.com/contact.
- A mandatory internal resolution period of 30 days from the date of the first written complaint applies.
- During this period, both parties will make reasonable and earnest efforts to resolve the matter amicably.
- Initiating a credit card chargeback, payment dispute, or formal complaint with a bank, card network, or external forum without completing the above internal resolution process will be treated as a breach of this policy.
- In such cases, the customer agrees to be liable for reasonable bank fees, chargeback penalties, administrative costs, and legal expenses incurred by alifhajjservices (Indora Square, Nagpur) in defending an unwarranted or premature dispute.
Frequently Asked Questions
Need Help Understanding These Policies?
Message us anytime for clarity on package & visa fees, BRN rules, cancellations, and refund scenarios.
